From managing email tickets to accessing the self-service portal, this software is a breeze to use.

JitBit HelpDesk is simple and uncluttered, making it easy for agents and end-users to utilize. In addition to these, this software also offers the following benefits: You can even set automation rules to cut down routine work and focus more on assisting your clients. Using JitBit HelpDesk, you can perform a variety of tasks such as ticket routing, knowledge base creation, ticket filtering and categorization, asset tracking, and performance reporting. All of their contracts also include free upgrades within a year as well as discounted upgrades afterward. For one, they don’t price their plans per agent and they offer monthly and annual pricing options.

What’s more is that JitBit HelpDesk is a relatively affordable support solution compared to its competitors. You can likewise use tickets to establish a knowledge base and look at your company’s business performance. In addition, you can also use filters to apply certain actions, route tickets, and set priorities. Your business can then organize tickets by allocating tags and categories and view specific tickets through filters. With this at your disposal, you can get a detailed overview of your tickets and customers. Moreover, to make things more convenient for you, the platform supports single sign-on features that let you connect the app to different authentication systems. It can work seamlessly with your company’s existing software, email, and Active Directory. Unlike traditional help desk platforms, JitBit HelpDesk has a powerful REST API that lets it integrate with dozens of external applications.

You can even fully customize the entire look of the software by supplying your own CSS styles or adjusting the color scheme according to your branding. The platform even has short and efficient administrator pages that make it quick to navigate. It is not bloated with features that are unessential to customer support so you can expect a no-fuss user experience the moment you implement it. JitBit has been recognized with our 2019 Expert’s Choice Award as well as the Supreme Software Award for 2019.Īdditionally, this software focuses on UI simplicity. It leverages machine learning to automate tasks and allow you to focus more on customer service operations instead of tedious back-office tasks. Designed for deployment via cloud hosting and self-hosting, this tool enables users to manage and track incoming support request emails as well as their associated tickets. Jitbit HelpDesk is a comprehensive help desk ticketing system trusted by freelancers, small businesses, startups, and large enterprises.

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